Captivating Lines from Here and There- 30

• The four myths of feedback are (1) My reality is the reality, and my job is to get you to see it (2) Defensiveness is bad and should be avoided at all costs (3) This performance problem has nothing to do with me (4) Mistakes are crimes to be covered up, punished or both- From article by Jamie Higgins and Diana Smith
•  Define the problem as a person and you 're in trouble;define it as a behaviour and you can do something- From article of Ken Cloke and Joan Goldsmith
• I am not a nationalist. That does not make me anti national. Rather, it makes me more human; it makes me a person who is open to other cultures and languages, religions and lifestyles- Tomichan Matheikal, author of the book "Autumn Shadows: Memoir".
•  The emotion of anger is certainly no stranger to the American workplace. But a number of factors- downsizing, changing technology and the charge to "do more with less"- are contributing to heightened anxiety and in turn, raw anger. Moreover anger is increasing in society.Just turn on the TV to see anger and violence presented as regular entertainment. Get into heavy traffic to experience road rage, or pick up the papers to read about violence visited on school children by other children- R.Brayton Bowen, writer, consultant on " Anger in the Workplace".
• ·Even seasoned managers can sometimes inadvertently cause difficult behaviour in others. How?  (1) choosing to avoid a conflict with a difficult person, thus unintentionally escalating it (2) Manager does not know when it's time to walk away from a "fight" and let the individuals resolve the situation on their own (3) Manager makes inaccurate assumptions about feedback in terms such as "Mistakes are crimes to be covered up" that prevent people from learning from their problem behaviours and correcting them- From article of Monci J.williams 
•  Emotions are currents of energy with different frequencies. Negative emotions (Hatred,envy,disdain,fear) have a lower frequency and less energy than positive emotions (Affection, joy, love, compassion).
•  Where there is trust, great things can be accomplished. Pervasive anger has created a norm of non- commitment between employers and employees. The motto for both seem to be: “I will use you but I won't be abused." Business has brought this upon itself; the increased use of short term, contingent, project related employees has underscored the throw-away society in which we live.Employees are seen as disposable commodities in practice,rather than the cherished resources CEOs insincerely speak of.- From the article "Today's Angry workplace included in the book " Dealing with Difficult people" published by Harward Business School Press.